Terms of Service
These Terms of Service (“Terms”) govern your use of the Birtle’s Sports website at birtlessport.store and any purchases made through our online store.
By accessing or using our website, creating an order, or purchasing products from us, you agree to these Terms and any policies referred to within them.
If you do not agree with these Terms, please do not use our website.
1. About Us
This website is operated by Birtle’s Sports, an independently operated business based in the United Kingdom.
Website: birtlessport.store
Email: support@birtlessport.store
Phone: 01768 865129
Address: Central Buildings, 14 Corn Market, Penrith, CA11 7HT, United Kingdom
2. Use of Our Website
You may use our website only for lawful purposes and in accordance with these Terms.
You must not:
- Use the website in violation of applicable laws or regulations
- Attempt to gain unauthorised access to the website, its servers, systems, or accounts
- Interfere with the security, availability, or proper operation of the website
- Introduce viruses, malware, or other harmful or disruptive material
- Use the website for fraudulent or misleading purposes
- Attempt to collect information about other users without proper authorisation
- Copy or misuse website content in violation of our intellectual property rights
We reserve the right to restrict or suspend access to our website where reasonably necessary, including where we believe these Terms have been violated.
3. Product Information
We make reasonable efforts to ensure that product descriptions, specifications, images, prices, and availability information displayed on our website are accurate.
However, please note:
- Product images may be provided for illustrative purposes
- Colours and appearance may vary depending on your screen, device, lighting, or product variations
- Packaging may occasionally differ from images displayed online
- Minor variations may occur where they do not materially affect the product
- Typographical, pricing, or other errors may occasionally occur
We reserve the right to correct errors or update product information where necessary.
Nothing in this section limits your statutory rights where goods are faulty, not as described, or otherwise fail to comply with applicable UK consumer law.
4. Pricing
Unless otherwise stated, prices displayed on our website are shown in Pounds Sterling (GBP/£).
We may change product prices from time to time. Any price changes will not normally affect orders that have already been accepted by us, except where permitted by applicable law.
Delivery charges, where applicable, will be displayed before you complete your purchase.
If we discover an obvious pricing error affecting your order, we may contact you to explain the issue and provide appropriate options before proceeding.
5. Payment
Full payment is generally required when placing an order.
Payments are processed through secure third-party payment providers available through our website.
We may receive transaction-related information from payment providers, but complete payment card information may be handled directly by those providers rather than stored by Birtle’s Sports.
Your use of a particular payment service may also be subject to that provider’s terms and privacy practices.
6. Orders & Contract Formation
When you submit an order through our website, you are making an offer to purchase the products included in that order.
Receiving an order confirmation does not necessarily mean that we have accepted your order.
A contract between you and Birtle’s Sports is formed when we accept your order in accordance with our order process, such as by confirming dispatch, unless we clearly state otherwise.
All orders are subject to product availability and successful payment verification.
7. Order Refusal or Cancellation
We may refuse or cancel an order where reasonably necessary, including where:
- A product is unavailable
- Payment cannot be authorised or verified
- There is an obvious pricing or product information error
- We reasonably suspect fraudulent or unauthorised activity
- Delivery cannot reasonably be completed to the address provided
- Applicable legal or regulatory requirements prevent us from fulfilling the order
Where we cancel an order after payment has been collected and you are entitled to reimbursement, the appropriate amount will be refunded to your original payment method.
Nothing in this section affects cancellation or other rights available to consumers under applicable UK law.
8. Shipping & Delivery
Available shipping methods, delivery charges, and estimated delivery times are explained in our Shipping Policy and displayed where applicable during checkout.
Delivery times are estimates and may occasionally be affected by events outside our reasonable control.
Please ensure that the delivery information provided when placing your order is accurate and complete.
For consumer purchases, responsibility for loss or damage generally remains with us until the goods are delivered to you, or to another person identified by you to receive them, subject to applicable legal exceptions.
Please refer to our Shipping Policy for further information.
9. Returns, Cancellations & Refunds
Our Return & Refund Policy explains our procedures for returns, refunds, exchanges, damaged products, and order cancellations.
Birtle’s Sports currently offers a 30-day return period from delivery, subject to the conditions and exclusions explained in that policy.
In addition to our store policy, UK consumers may have statutory cancellation and return rights for qualifying online purchases.
Nothing in these Terms or our Return & Refund Policy is intended to exclude or restrict those statutory rights.
10. Faulty, Damaged or Misdescribed Products
Products supplied to UK consumers must comply with applicable consumer protection requirements.
If an item you receive is faulty, damaged, not as described, or otherwise does not meet applicable legal requirements, please contact us at:
Your rights relating to faulty or misdescribed goods are separate from our voluntary 30-day return policy and are not limited by it.
11. Intellectual Property
Unless otherwise stated, the content made available through birtlessport.store, including our branding, website text, graphics, logos, design elements, photographs, and other materials, is owned by or licensed to Birtle’s Sports and may be protected by applicable intellectual property laws.
You may access and use our website for your personal, non-commercial use.
Unless permitted by law or authorised by us in writing, you must not reproduce, distribute, modify, commercially exploit, republish, or otherwise misuse protected website content.
Third-party trademarks, product names, photographs, or other intellectual property remain the property of their respective owners.
For information about reporting alleged copyright infringement, please refer to our DMCA & Copyright Policy.
12. Reviews & User-Submitted Content
If our website allows you to submit reviews, comments, photographs, or other content, you are responsible for ensuring that your submission:
- Is accurate and genuine
- Does not violate applicable law
- Does not infringe another person’s intellectual property or privacy rights
- Is not defamatory, threatening, fraudulent, obscene, or otherwise unlawful
- Does not contain malicious software or harmful code
Where permitted by law, we may remove or moderate content that violates these Terms or applicable requirements.
13. Website Availability
We aim to keep our website available and functioning properly, but we cannot guarantee uninterrupted or error-free access at all times.
We may temporarily suspend, restrict, or modify parts of the website for maintenance, security, technical, operational, or other legitimate reasons.
14. Limitation of Liability
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
In particular, nothing in these Terms excludes or limits liability for:
- Death or personal injury caused by negligence where liability cannot lawfully be excluded
- Fraud or fraudulent misrepresentation
- Breach of statutory rights that cannot legally be excluded or restricted
- Any other liability that cannot be excluded under applicable law
If you are purchasing as a consumer, we are responsible for losses that are a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill, subject to applicable law.
We are not responsible for losses that were not reasonably foreseeable or for business losses arising from purchases made primarily for commercial or business purposes, except where applicable law provides otherwise.
15. Events Outside Our Reasonable Control
We will not be responsible for delays or failures caused by circumstances outside our reasonable control where permitted by law.
Such circumstances may include significant courier disruptions, severe weather, natural disasters, failures of telecommunications or infrastructure, industrial disputes, governmental actions, or similar events.
Where such an event affects an order, we will take reasonable steps to minimise the impact and communicate with affected customers where appropriate.
16. Third-Party Services & Links
Our website may use or contain links to websites and services operated by third parties, including payment providers, delivery companies, social platforms, and other external services.
Third-party websites and services operate independently from Birtle’s Sports and may have their own terms and privacy policies.
We are not responsible for independent third-party websites or their content, except to the extent that liability cannot lawfully be excluded.
17. Privacy & Cookies
Your use of our website is also subject to our Privacy Policy and Cookie Policy.
Our Privacy Policy explains how we collect, use, store, and protect personal information.
Where required by applicable law, we will request consent before using non-essential cookies or similar technologies.
18. Changes to These Terms
We may update these Terms from time to time to reflect changes to our business, website, services, policies, or applicable legal requirements.
The latest version will be published on this page.
Changes will apply from the date the updated Terms become effective and will not remove rights that you have already acquired under applicable law.
19. Severability
If any provision of these Terms is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.
20. Governing Law & Jurisdiction
These Terms are governed by the applicable laws of England and Wales.
If you are a consumer, you may also benefit from mandatory protections available under the laws applicable to you.
Nothing in these Terms is intended to prevent a consumer from exercising any right to bring proceedings in a court available to them under applicable law.
21. Your Statutory Rights
Nothing in these Terms is intended to exclude, restrict, or otherwise affect rights that cannot lawfully be excluded under UK consumer protection law.
Depending on the circumstances, relevant legislation may include the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
22. Contact Us
If you have questions about these Terms, an order, or our services, please contact us:
Birtle’s Sports
Website: birtlessport.store
Email: support@birtlessport.store
Phone: 01768 865129
Address: Central Buildings, 14 Corn Market, Penrith, CA11 7HT, United Kingdom