Shipping Policy

At Birtle’s Sports, we aim to provide a clear, reliable, and straightforward shopping experience from the moment you place your order until it arrives.

This Shipping Policy explains how orders placed through birtlessport.store are processed, dispatched, and delivered.

Where We Ship

Birtle’s Sports currently offers shipping within the United Kingdom, subject to the delivery options available at checkout.

Certain locations may be subject to delivery restrictions or different shipping options. Where applicable, available delivery methods and charges will be displayed during checkout before you complete your purchase.

Order Processing

Orders are processed after payment has been successfully completed and verified.

We aim to prepare and dispatch orders as quickly as possible. Processing times may vary depending on:

  • Product availability

  • Order volume

  • Weekends and bank holidays

  • Seasonal or promotional periods

  • Payment verification

  • Other operational circumstances

Orders placed during weekends, bank holidays, or other non-working days may begin processing on the next working day.

Once your order has been dispatched, the applicable delivery timeframe will begin.

Shipping Options

We currently offer the following delivery options:

Economy Shipping

Estimated delivery: 5–8 business days
Shipping cost: Free

Standard Shipping

Estimated delivery: 3–4 business days
Shipping cost: £15.00 GBP

Available shipping options may vary depending on the delivery destination, products ordered, and other relevant circumstances.

The shipping method and applicable cost will be displayed at checkout before your order is completed.

Delivery Timeframes

Please keep the following in mind when reviewing estimated delivery times:

  • Delivery estimates generally begin from the date your order is dispatched

  • Business days normally exclude weekends and UK bank holidays

  • Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control

  • Courier delays, severe weather, transportation disruptions, or unusually high order volumes may affect delivery times

We make reasonable efforts to ensure orders arrive within the estimated timeframe, but an exact delivery date cannot always be guaranteed.

Nothing in this Shipping Policy affects your statutory rights under applicable UK consumer law.

Shipping Confirmation & Tracking

Once your order has been dispatched, you may receive a shipping confirmation containing tracking or delivery information where tracking is available.

You can also use the Track Your Order page on our website to check available information regarding your order.

Please allow some time after dispatch for tracking information to become active, as courier systems may not update immediately.

Incorrect or Incomplete Delivery Information

Please ensure that your shipping address and contact information are complete and accurate before submitting your order.

If you notice an error after placing your order, contact us as soon as possible at support@birtlessport.store.

We will make reasonable efforts to assist you, but we cannot guarantee that delivery information can be changed after an order has been processed or dispatched.

Additional costs resulting from incorrect or incomplete delivery information supplied by the customer may be the customer's responsibility where permitted by applicable law.

Delivery Issues

If your order is significantly delayed, appears to be missing, or arrives with a delivery-related problem, please contact our customer support team as soon as possible.

When contacting us, please provide your order number and any relevant information about the delivery issue.

Where necessary, we may contact the courier or delivery provider to investigate the matter.

Lost or Significantly Delayed Shipments

If your shipment appears to have been lost or significantly delayed, please contact us at:

support@birtlessport.store

We may need to investigate the shipment with the relevant courier before determining the appropriate resolution.

Depending on the circumstances and your applicable legal rights, an appropriate resolution may include a replacement or refund.

Damaged Deliveries

If your order arrives damaged, please contact us as soon as reasonably possible.

To help us investigate the issue, we may ask you to provide:

  • Your order number

  • A description of the damage

  • Photographs of the item

  • Photographs of the packaging where relevant

We will review the matter and provide an appropriate resolution in accordance with our Return & Refund Policy and your applicable statutory rights.

Public Holidays & Busy Periods

Processing and delivery may take longer during:

  • UK bank holidays

  • Major promotional periods

  • Peak shopping seasons

  • Periods of unusually high demand

  • Significant courier or transport disruption

We appreciate your patience if delays occur during these periods.

Delivery & Risk

Responsibility for goods will pass in accordance with applicable UK consumer law.

For consumer orders, risk of loss or damage generally remains with us until the goods are delivered to you, or to a person you have identified to receive them, subject to any applicable legal exceptions.

Changes to This Shipping Policy

Birtle’s Sports may update this Shipping Policy from time to time to reflect changes to our delivery services, business operations, or applicable requirements.

Any updated version will be published on this page.

Contact Us

If you have any questions about shipping, tracking, or delivery, please contact us:

Birtle’s Sports
Website: birtlessport.store
Email: support@birtlessport.store
Phone: 01768 865129
Address: Central Buildings, 14 Corn Market, Penrith, CA11 7HT, United Kingdom