Return Refund Policy

At Birtle’s Sports, we want you to be satisfied with your purchase. This Return & Refund Policy explains how returns, refunds, exchanges, and issues with damaged or incorrect items are handled.

30-Day Returns

You have 30 days from the date your order is delivered to request a return.

To be eligible for a return, your item should:

  • Be unused and in the same condition in which you received it

  • Be returned in its original packaging where reasonably possible

  • Include all original accessories, parts, labels, and tags supplied with the product

Items returned damaged, incomplete, excessively used, or otherwise in a condition that reduces their value may be subject to a reduction in the refund where permitted by applicable law.

Nothing in this policy limits any rights you may have under UK consumer protection law.

Items That Cannot Be Returned

Certain products may be excluded from our standard return policy where permitted by law, including:

  • Personalised, customised, or made-to-order products

  • Gift cards

  • Sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed, where applicable

  • Other products that are legally exempt from cancellation or return rights

Products described as final sale or non-returnable will only be excluded from returns where this is permitted under applicable UK consumer law.

If you are unsure whether your item is eligible for return, please contact us before sending it back.

How to Request a Return

To request a return, please contact our customer support team and provide:

  • Your order number

  • The item or items you wish to return

  • The reason for your return

  • Photographs of the item where relevant, particularly for damaged, faulty, or incorrect products

Email: support@birtlessport.store
Phone: 01768 865129

Once your return request has been reviewed, we will provide you with the appropriate return instructions.

Please do not send a return without following the return instructions provided by our support team.

Return Shipping Costs

For standard returns where the product is not faulty, damaged, incorrect, or misdescribed, you may be responsible for the cost of returning the item, subject to your statutory rights.

Birtle’s Sports will cover or reimburse reasonable return costs where appropriate if:

  • The item arrived damaged or faulty

  • You received an incorrect item

  • The item was materially different from its description

We recommend using a tracked shipping service and retaining proof of postage when returning an item.

Damaged, Faulty, or Incorrect Items

Please inspect your order after delivery.

If you receive an item that is damaged, faulty, incorrect, or not as described, contact us as soon as reasonably possible at support@birtlessport.store.

Please include your order number, a description of the problem, and photographs where appropriate.

We will review the issue and, depending on the circumstances and your applicable legal rights, arrange an appropriate solution such as a replacement, repair, or refund.

Refunds

Once your returned item has been received and inspected, we will notify you regarding the status of your refund.

If a refund is due:

  • It will normally be issued to the original payment method

  • Any applicable refund of standard delivery charges will be handled in accordance with UK consumer law

  • Your bank, card issuer, or payment provider may require additional time to process the refund after it has been issued

We will process refunds within the timeframes required by applicable law.

Exchanges

If you would like to exchange an item, please contact us before returning it so that we can confirm whether the replacement product is available.

Depending on availability, we may arrange an exchange or ask you to return the original item and place a new order.

Order Cancellations

If you are a UK consumer purchasing online, you may have a legal right to cancel eligible orders within the cancellation period provided by applicable consumer protection law.

For most eligible goods, this generally includes a 14-day cancellation period beginning after you receive the goods, followed by a further period in which to return them.

Our 30-day return policy is intended to provide additional flexibility and does not replace or reduce your statutory cancellation rights.

Certain products may be exempt from cancellation rights under applicable law.

Late or Missing Refunds

If we have confirmed that your refund has been processed but you have not yet received it:

  • Check your bank or payment account

  • Contact your card issuer or payment provider, as processing times can vary

  • If the refund still cannot be located, contact us at support@birtlessport.store

We will be happy to assist you.

Your Statutory Rights

Nothing in this Return & Refund Policy excludes, restricts, or otherwise affects your statutory rights.

UK customers may have rights under legislation including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, where applicable.

Contact Us

If you have any questions about a return, refund, exchange, or cancellation, please contact us:

Email: support@birtlessport.store
Phone: 01768 865129

Business Information

Birtle’s Sports
Website: birtlessport.store
Email: support@birtlessport.store
Phone: 01768 865129
Address: Central Buildings, 14 Corn Market, Penrith, CA11 7HT, United Kingdom